Help & Support

help and support

Welcome to BikeZaar Help & Support

To help you as quickly and efficiently as possible, we have listed some general Frequently Asked Questions (FAQs) below. 

Because we are a Marketplace, we have lots of different Sellers. This means that we might not be able to answer all of your queries in the general FAQs.

If you have a more specific query about a product, order, shipping, delivery and returns etc, you can contact a Seller directly by logging into your account.

If you don’t have an account you can create one here

You can even ask about products before you make a purchase. These messages will be posted to the relevant Seller who will respond to you directly. You will find all of your messages and Seller responses within your account.

In the event that you cannot find an answer to your query in the general FAQs below, or after contacting a Seller through your account, you can still contact BikeZaar Customer Services here.

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How do I update my account information?

Step 1: Go to ‘My Account’....

How do I add a new billing or shipping address?

Step 1: Log into your account and click on ‘Address Book’. From here you will see your billing and shipping addresses. ...

How do I edit a shipping address?

Step 1: Log into your account and click on ‘Address Book’. From here you will see your billing and shipping addresses. ...

How do I edit or update a billing address?

Step 1: Log into your account and click on ‘Address Book’. From here you will see your billing and shipping addresses. ...

How do I check my order status?

Customer Service: How do I check my order status on BikeZaar? The Worlds Largest Online Cycling Marketplace....

How do I re-order a product?

Step 1: Log into your account and click on ‘My Orders’. ...

How do I see my past orders?

You can view past orders in your account on the 'Dashboard' and through the ‘My Orders’ tab. ...

How do I compare products?

Step 1: If you are signed into your account then your compare list will be saved, if not signed in then the compare list will disappear after you have left BikeZaar. You can compare products in one of two ways:...

How do I add a new shipping address?

Step 1: Log into your account and click on ‘Address Book’. ...

How do I create an account?

Step 1: Select ‘My Account’ on the top right-hand side of the screen....

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