Returns & Refunds Policy
Assos Authorised Outlet
Returns & Refunds
We want you to be happy with your purchases, but if you are not pleased do not hesitate to contact us by logging into your bikeZaar account (created when you first place an order), select the relevant order and complete the contact form to request an exchange or a refund. We will then be in touch to confirm what to do.
Conditions of return
If you simply change your mind about an item/s or if it does not fit then you can return it to us for an exchange or refund within 30 days of purchase for UK orders, 45 days for international orders. All returns that are not faulty must be returned unused, otherwise they will not be eligible for a refund. Items must be returned in a re-saleable condition with their original packaging.
Faulty items/warranty returns
All goods supplied are from official sources.Certain products need to be returned to our suppliers for inspection and possible repair before a credit can be issued. If you suspect an item is faulty you must let us know as soon as the fault becomes noticeable to yourself and you must not continue to use the item.Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us.
To help us deal with your return quickly and efficiently you should mark all return parcels as "RETURNED GOODS - FAILED SALE." For customers outside the EU this must also be clearly marked on the customs information document (CN22 and/ or CN 23) and a low value declared, 20 GBP for example. Failure to do so may result in delays or additional charges when clearing UK customs.
Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
Returning personalised products
We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
Who pays the postage cost for returns/warranty items?
If an item is being returned to us because it is the wrong size/colour or just unwanted then it is up to you to cover the returns postage. Please ensure items are returned with adequate insurance up to the total value of item/items being returned, in case the parcel is lost or damaged in transit. If you do not use a postage service with adequate insurance for returned goods you will not receive a refund if items are lost or damaged.For items that have been delivered faulty or develop a fault within the manufacturer's warranty, postage costs will be refunded up to £25. If the return postage is over £25 please contact us first and we will advise you on the next steps to take. If items returned to us are deemed not to be covered by their manufacturer's warranty then you will not receive a refund for the postage costs.