If you’d like to return an item and request an exchange or refund, please check the returns policy of the retailer who shipped the order. 

Retailers typically include information regarding how to make a return within the packaging, so this is the first place to check. If you haven’t received this or don’t have it anymore, don’t worry, you can easily find out how to make return via that retailer’s website.

To find out who your order came from please log-into your bikeZaar account where you will find details for each retailer you have purchased from.

Id you have bought from ‘bikeZaar direct’ or ‘marketplace’ product, please sign into your account and select the order that you would like a refund on and select ‘ask for a refund’ on the items your want to return. This will send the retailer a notification to accept or reject your refund request.

If you want to return an item purchased from bikeZaar directly, then you can do so within 30 days of purchase. If you simply change your mind about an item(s) or if it does not fit then you can return it to us for an exchange or refund within 30 days of purchase. All returns that are not faulty must be returned unused, otherwise they will not be eligible for a refund. Items must be returned in a re-saleable condition with their original packaging.

For a ‘retailer direct’ product, please go on their site and refer to their returns process. If you have any problems, please contact them.

All goods supplied are from official sources. Certain products need to be returned to suppliers for inspection and possible repair before a credit can be issued. If you suspect an item is faulty you must let the retailer know as soon as the fault becomes noticeable to yourself and you must not continue to use the item. Due to health and safety regulations, we request all used clothing to be washed prior to return.

For ‘bikeZaar direct’ products

To help us deal with your return quickly and efficiently you should mark all return parcels as “RETURNED GOODS – FAILED SALE”. For customers outside the UK this must also be clearly marked on the customs information document (CN22 and/ or CN 23) and a low value declared, 20 GBP for example. Failure to do so may result in delays or additional charges when clearing UK customs. You have a 30 days return period.

For ‘marketplace‘ & ‘retailer direct‘ items, please contact the seller to learn about their returns process.

For ‘bikeZaar direct’ products

If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.

For ‘retailer direct’ & ‘marketplace’ orders

Please contact the retailer to discuss their own process.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000 cancellation rights do not apply to any Goods which have been made to the Buyer’s own specification or to the individual requirements of the Buyer. The right to cancel the contract therefore does not apply to any products, including prescription lenses. This excludes faulty items which can be returned in line with our standard faulty item return policy.

‘bikeZaar direct’ products

If an item is being returned to us because it is the wrong size/colour or just unwanted then it is up to you to cover the returns postage. Please ensure items are returned with adequate insurance up to the total value of item/items being returned, in case the parcel is lost or damaged in transit. If you do not use a postage service with adequate insurance for returned goods you will not receive a refund if items are lost or damaged. For items that have been delivered faulty or develop a fault within the manufacturer’s warranty, postage costs will be refunded up to £25. If the return postage is over £25 please contact us first and we will advise you on the next steps to take. If items returned to us are deemed not to be covered by their manufacturer’s warranty then you will not receive a refund for the postage costs.

‘retailer direct’ & ‘marketplace’ products

Please contact the retailer directly to know more about their process’s.

Most of the time, if you have a replacement card for the same account, a retailer will refund you back into that account without any problems.

If you have any problems with receiving your refund you will need to contact the retailer who processed your order directly. To find out how to do this please log-in to your bikeZaar account where you will find contact details for each retailer you have purchased from using the bikeZaar checkout.

If you’ve contacted the retailer that you purchased from and you still haven’t had a resolution, please get in touch with us and we’ll be happy to help.

If you receive a faulty item you will need to contact the retailer who sent the order. To find out how to do this please log-in to your bikeZaar account where you will find contact details for each retailer you have purchased from using the bikeZaar checkout.

When contacting a retailer please include your order number and as much detail as possible about the order issue.

If you’ve contacted the retailer that you purchased from and you still haven’t had a resolution, please get in touch with us and we’ll be happy to help.

If there is an item missing from your order, you will need to contact the retailer who sent it. To find out how to do this please log-in to your bikeZaar account where you will find contact details for each retailer you have purchased from using the bikeZaar checkout.

When contacting a retailer please include your order number and as much detail as possible about the order issue.

If you’ve contacted the retailer that you purchased from and you still haven’t had a resolution, please get in touch with us and we’ll be happy to help.

If you receive an incorrect item you will need to contact the retailer who sent the order. To find out how to do this please log-into your bikeZaar account where you will find contact details for each retailer you have purchased from using the bikeZaar checkout.

When contacting a retailer please include your order number and as much detail as possible about the order issue.

If you’ve contacted the retailer that you purchased from and you still haven’t had a resolution, please get in touch with us and we’ll be happy to help.

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